This is to inform you of a safety warning and ask for your immediate assistance.

Grundfos has issued a safety warning about our UNILIFT APB 3-phase pumps produced from week 49, 2016 to week 37, 2017, and the MULTILIFT MSS 3-phase lifting stations produced from week 27, 2012 to week 37, 2017.

Based on our own investigations, we have come to the conclusion that in certain conditions, affected products may pose a risk of delivering an electric shock.

It is only products produced within the mentioned periods that pose a risk, since the design in other models is different. Please find attached instructions on how to identify affected products.

Since these products have been sold by you in the past, we hereby ask you for your immediate help and assistance in making sure that all affected products will be identified, replaced and/or repaired as soon as possible.

Grundfos strongly urges you to:

-         Stop selling affected products, advise Trevor Butler (tbutler@grundfos.com) who will arrange to have stock returned to Grundfos. We will send replacements as soon as possible.

-         Help identify affected products already sold.

-         Contact your installers with the attached letter.

For the repair and replacement process, please see the detailed instructions below.

Your help is needed:

In order to reach out to all installers who have bought the products, we need your support.

1: Please check your internal database for installers who have bought the products:

Grundfos UNILIFT P/N: 96468194 and 96468195

Grundfos MULTILIFT P/N: 97901027 and with this motor: 97823655

2: Please send the attached letter to relevant installers. 

Alternatively, if you send us the contact information of your installers, we will take on the responsibility to contact them directly if convenient for you.

Corrective actions:

1: Grundfos will call back, replace or repair all UNILIFT APB 3-phase pumps produced from week 49, 2016 to week 37, 2017. This is free of charge for the end user, and Grundfos will cover the costs in relation to this product replacement.

For MULTILIFT MSS 3-phase lifting stations produced from week 27, 2012 to week 35, 2017, Grundfos will repair or replace the motor. Grundfos will cover the costs in relation to this replacement.

2: Grundfos is informing relevant authorities, distributors, installers and end users that the products from the specified
period may pose a risk of giving an electric shock under certain circumstances.

3: Grundfos is also announcing the safety warning on the relevant Grundfos websites and other communication channels, and offers further assistance and information.

4: Further instructions about this process can be found at uk.grundfos.com/safety-warning-09-2017.html

We apologise for any inconvenience this may cause, but safety, responsibility and reliability is our first priority.

Please note that due to the safety risk and the urgency, we request that you handle this as expediently as possible.

Download the instructions for identifying the affected products


Go to Q&A here.