I just installed a brand new SOLOLIFT2, why does it continue to run when not in use?
Find out using our fault finding charts:
My SOLOLIFT2 box comes with a flap – do I need this?
This flap is a non-return valve and is a very important component within the correct installation of these units. If this is not correctly installed, the waste leaving the unit will re-enter the SOLOLIFT2, which will cause the appliance to run continuously.
Why can’t my SOLOLIFT2 WC-3 take wastewater from my toilet and bath?
There are a number of reasons for this not being an option. These include the differences in the volume of water involved as well as the risk of water back-siphoning. Please visit the SOLOLIFT2 product page to specify the best model for your needs.
Where can I purchase Grundfos pumps from?
Grundfos pumps and product ranges are widely stocked throughout the UK. Many products are held at branch level as stock items and these can be purchased either on- or off-line from either national merchants, or from many independent plumbing stockist outlets. As Grundfos products should only be fitted by appropriately qualified professionals, products are generally not available from DIY outlets.
Who is my nearest distributor?
As our products are widely available nationwide, we do not recommend individual outlets.
What is your warranty policy?
There is a five-year warranty that covers manufacturing or material defects on domestic heating circulators: UPS3 15-50/65, UPS2 15-50/60, ALPHA2, ALPHA3, Amazon & Amazon Universal shower pumps from 1st March 2017 and SCALA2 booster pumps when used in a domestic/home application.
All other Grundfos pumps are warranted for 24 months from installation or 30 months from manufacture; whichever is the sooner.
How do I return a faulty product that is under warranty?
You will need to contact the outlet where the goods where purchased from (they may request supporting paperwork to proof the purchase date). They will then be able to advise on their warranty process/procedure.