Shower and booster pumps

PantherMedia 16751678

My SCALA2 leaks a little, is that normal?

In the SCALA2 the shaft seals faces are lubricated by the pumped liquid. Therefore, a slight leakage from the shaft seal of up to 10 ml per day or 8 to 10 drops per hour may occur and is quite normal.

My Homebooster unit turns on and off randomly, why is this?

:: See fault finding chart

:: Go to Homebooster product page

After I close all the outlets after a shower, my shower pump continues to pulse. Is this normal?

:: See fault finding chart

:: Go to shower pump range page

 

:: See more home owner FAQs

Where can I purchase Grundfos pumps from?

Grundfos pumps and product ranges are widely stocked throughout the UK.  Many products are held at branch level as stock items and these can be purchased either on- or off-line from either national merchants, or from many independent plumbing stockist outlets. As Grundfos products should only be fitted by appropriately qualified professionals, products are generally not available from DIY outlets.

 

Who is my nearest distributor?

As our products are widely available nationwide, we do not recommend individual outlets.

 

What is your warranty policy?

There is a five-year warranty that covers manufacturing or material defects on domestic heating circulators: UPS3 15-50/65, UPS2 15-50/60, ALPHA2, ALPHA3, Amazon & Amazon Universal shower pumps from 1st March 2017 and SCALA2 booster pumps when used in a domestic/home application.

 

All other Grundfos pumps are warranted for 24 months from installation or 30 months from manufacture; whichever is the sooner.

 

How do I return a faulty product that is under warranty?

You will need to contact the outlet where the goods where purchased from (they may request supporting paperwork to proof the purchase date).  They will then be able to advise on their warranty process/procedure.


My SCALA2 leaks a little, is that normal?

In the SCALA2 the shaft seals faces are lubricated by the pumped liquid. Therefore, a slight leakage from the shaft seal of up to 10 ml per day or 8 to 10 drops per hour may occur and is quite normal.

 

My Homebooster unit turns on and off randomly, why is this?

Link to fault finding chart*

 

After I close all the outlets after a shower, my shower pump continues to pulse.  Is this normal?

Link to fault finding chart*