Can I purchase a bleed screw for my UPS2?
Each UPS2 is delivered in a box with a bleed screw attached to the pump. Unfortunately, these screws are not available as spares items.
Where can I purchase flexible hoses for a SCALA2?
Flexible hoses are not currently available from us, but are available from other manufacturers, please speak to your local plumbing merchant who will be able to advise.
Where can I purchase Grundfos pumps from?
Grundfos pumps and product ranges are widely stocked throughout the UK. Many products are held at branch level as stock items and these can be purchased either on- or off-line from either national merchants, or from many independent plumbing stockist outlets. As Grundfos products should only be fitted by appropriately qualified professionals, products are generally not available from DIY outlets.
Who is my nearest distributor?
As our products are widely available nationwide, we do not recommend individual outlets.
What is your warranty policy?
There is a five-year warranty that covers manufacturing or material defects on domestic heating circulators: UPS3 15-50/65, UPS2 15-50/60, ALPHA2, ALPHA3, Amazon & Amazon Universal shower pumps from 1st March 2017 and SCALA2 booster pumps when used in a domestic/home application.
All other Grundfos pumps are warranted for 24 months from installation or 30 months from manufacture; whichever is the sooner.
How do I return a faulty product that is under warranty?
You will need to contact the outlet where the goods where purchased from (they may request supporting paperwork to proof the purchase date). They will then be able to advise on their warranty process/procedure.